GLENROYAL Glenroyal Glenroyal Brush GRENROYAL BRUSH SM Maintenance Horsehair Brush Care Brush GRENROYAL BRUSH

■Returns due to customer's convenience We will provide a refund if the following conditions are met.

[Supported conditions]
We will only accept returns for unopened and unused items that you contact us about within 7 days of receiving the item.

[Available period]
If you contact us within 7 days of receiving the product.

[Refund amount]
The full amount billed

[Return shipping fee]
Customer's responsibility

【remarks】
If you wish to return the product, please include the outer box and any accessories and send it back with prepaid shipping.
Once the product arrives at our company, we will inspect it and provide a refund.
*Please be sure to return the product in a cardboard box or bag.
Please do not affix the delivery company's shipping label directly to the product's outer box or packaging.
If the item is returned without packaging and the shipping label is attached directly to the item, it will not be accepted for return.
Please note that we will return the item to you cash on delivery.

Please note that we cannot accept returns in the following cases:
- Items without accessories such as tags, labels, outer boxes, gift boxes, or packaging bags.
- Items that have been returned with the shipping label affixed directly to the product's outer box, gift box, or packaging.
- More than 7 days have passed since the product was delivered.
-Items purchased during a sale.
・Items that have had their hems altered.
-Items that appear to have been used for purposes other than trying on or outdoors.
- Damage to the product or accessories caused by negligence can be confirmed.
- Something that has been washed at least once.
-Items that have smells of perfume, tobacco, etc.
-Items with pet hair attached.
-Items where hygiene is a concern, such as tights, socks, underwear, and earrings.

*If this applies to you, we will not be able to accept returns and will return the item to you COD.



■Exchanges due to customer's convenience We will exchange products etc. if the following conditions are met.

[Supported conditions]
Product exchanges will only be accepted if the product is in stock at the time of shipping.
Please note that if the product is unavailable, your order will be canceled.

*Please note that we will not be able to accept returns for any reason after 7 days from the date of arrival of the product.

[Available period]
If you contact us within 7 days of receiving the product.

[Return shipping fee]
Customer's responsibility

[Re-shipping fee]
Store burden

【remarks】
Product exchanges will only be accepted if the product is in stock at the time of shipping.
Please note that if the product is unavailable, your order will be canceled.

*Please be sure to return the product in a cardboard box or bag.
Please do not affix the delivery company's shipping label directly to the product's outer box or packaging.
If the item is returned without packaging and the shipping label is attached directly to the item, it will not be accepted for return.
Please note that we will return the item to you cash on delivery.
*If you wish to exchange an item more than twice for a single order, please note that you will be responsible for the shipping costs for the second and subsequent exchanges.

Please note that we cannot accept exchanges in the following cases:
- Items without accessories such as tags, labels, outer boxes, gift boxes, or packaging bags.
- Items that have been returned with the shipping label affixed directly to the product's outer box, gift box, or packaging.
- More than 7 days have passed since the product was delivered.
-Items purchased during a sale.
・Items that have had their hems altered.
-Items that appear to have been used for purposes other than trying on or outdoors.
- Damage to the product or accessories caused by negligence can be confirmed.
- Something that has been washed at least once.
-Items that have smells of perfume, tobacco, etc.
-Items with pet hair attached.
-Items where hygiene is a concern, such as tights, socks, underwear, and earrings.

*If this applies to you, we will not be able to accept exchanges and will return the item to you cash on delivery.



■Returns due to product defects We will provide a refund if the following conditions are met.

[Supported conditions]
As a general rule, we will only respond to inquiries received within 7 days of receiving the product.

*Please note that we will not be able to accept returns for any reason after 7 days from the date of arrival of the product.
*We cannot accept returns or exchanges for products that have been used. If you find any defects or incorrect delivery, please do not use the product and contact us immediately.

[Available period]
If you contact us within 7 days of receiving the product

[Refund amount]
The full amount billed

[Return shipping fee]
Store burden

【remarks】
・When contacting us by email, we would appreciate it if you could attach a photo.
・We may not be able to accommodate an exchange if it is not possible to arrange the same product.
In that case, please understand that we will refund your money.




■Replacement due to defects in products, etc. We will replace products, etc. if the following conditions are met.

[Supported conditions]
As a general rule, we will only respond to inquiries received within 7 days of receiving the product.

*Please note that we will not be able to accept returns for any reason after 7 days from the date of arrival of the product.
*We cannot accept returns or exchanges for products that have been used. If you find any defects or incorrect delivery, please do not use the product and contact us immediately.

[Available period]
If you contact us within 7 days of receiving the product

[Return shipping fee]
Store burden

[Re-shipping fee]
Store burden

【remarks】
・When contacting us by email, we would appreciate it if you could attach a photo.
・There may be cases where we are unable to arrange an exchange for the same product. In such cases, we will refund your money.

[About purchasing]
If we find any orders suspected to be for resale purposes, such as bulk purchases or excessive number of orders, we will cancel the order. Furthermore, if fraudulent resale activities are discovered, we may refuse to allow you to purchase products from us in the future.

[Payment]
Fees required other than the product price vary depending on the payment method and shipping method, so please check below.

Bank transfer shipping fee (free if the product price is 10,000 yen or more) If a fee is required, it will be borne by the customer. Credit card and other payment shipping fee (free if the product price is 10,000 yen or more)

●Credit card payment

Credit card payments are handled by Shopify Payment, and this site does not hold credit card numbers or passwords. Please contact your credit card company for billing and other inquiries.

●Payment at convenience store

●Deferred payment fee: 0 yen (tax included)
● Limit: 55,000 yen (tax included)
The invoice will be sent separately from the product. Please pay at a convenience store within 14 days of issue.
●Personal information will be provided within the scope of the services provided by SCORE Co., Ltd., such as payment transfer.
Depending on the results of a credit check, we may ask you to use a different payment method, so please agree to this before applying.
Purpose of providing information: For screening of deferred payment, collection of payments, and management of accounts receivable. For SCORE Inc. to send information regarding services.
Items to be provided: Name, phone number, address, email address, purchased items, amount, etc. Means of provision: Implemented through a dedicated system

●Please note that you cannot use the "Pay Later Score Service" in the following cases:
・Hold at a post office or a shipping company office (pick up at the office)
・Forwarding of products ・When the address is of a hospital, hotel, or school and the name is not of a staff member ・Handing over at a convenience store Please be sure to check the details at the Scoring Deferred Payment Service information page URL: https://www.scoring.jp/consumer/ .
Inquiries regarding the provision of personal information: 0773-45-3382

●Payment can be made using the following smartphone apps.
・LINE Pay bill payment ・Rakuten Bank convenience store payment service (pay by payment slip via app)

●Bank transfer

You can pay by bank transfer. Please make payment to one of the following accounts within one week of purchase. We will ship the product promptly after confirming your payment. Please note that the bank transfer fee will be borne by the customer.

[Rakuten Bank]

Branch name: Samba Branch (branch number 203) Account type: Regular Account name: Akiyama Co., Ltd. Account number: 7031154

[PayPay Bank]

Branch name: Head Office Sales Department (Branch number 001) Account: Regular Account name: Akiyama Ltd. Crouka Account number: 5893603

[Japan Post Bank]

Name: Akiyama Co., Ltd. Code: 14490 Number: 35122511

Orders placed by 12:00 will be shipped on the same day (including Saturdays, Sundays and holidays) (if paying by credit card)

Regarding the delivery dates of pre-ordered items and lucky bags, the expected delivery date is stated in the product name on the product page, so please check it.

If the total amount of your order is less than 10,000 yen, the following shipping fees will apply:

[Hokkaido] 900 yen [Tohoku] 600 yen [Kanto, Shinetsu, Hokuriku, Tokai, Kansai, Chugoku, Shikoku, Kyushu] 500 yen [Okinawa] 1,200 yen

About Shipping

◇Courier service [Company] Japan Post [Delivery service name] Yu-Pack


◇Mail delivery [Company] Japan Post [Delivery service name] Yu-Packet

◇Worldwide Shipping
[Carrier] Japan Post [Delivery service name] EMS
【remarks】
We will deliver it by EMS international mail. (Shipping fee depends on the weight)
After confirming your order, we will inform you of the shipping fee, compensation fee, and handling fee.
Please note that the handling fee is 600 yen if the shipping fee is less than 4000 yen, and 1000 yen if the shipping fee is 4000 yen or more.

It will be delivered by EMS international mail. (Shipping fee depends on weight)
After confirming your order, we will inform you of the amount of shipping fee + compensation fee + service charge.
The service charge is 600 yen if the shipping cost is less than 4000 yen, and 1000 yen if the shipping cost is 4000 yen or more. Thank you for your understanding.

◇Store pickup [Notes]
You can pick up your purchases at the "Concept shop Crouka Yurano Garden Store" in Fukuchiyama City, Kyoto Prefecture. Please note that products will be available for pick-up from 2:00 p.m. on the day after your order.
*Excluding store holidays (Wednesdays and Thursdays)