Worldwide Shipping - English -

We ship not only within Japan, but also worldwide.
Please be sure to review the following information for a smooth transaction.

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Shipping Method

• Carrier: Japan Post
• Service: EMS (Express Mail Service)
• Available Regions: We ship to countries and regions covered by Japan Post EMS.
  For details, please refer to the Japan Post website.

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Shipping Fees, Handling Fees, and Insurance

Shipping Fees

Shipping costs vary depending on the destination country/region and package weight.
Due to system limitations, correct shipping fees are not reflected at checkout.
We will email you the final amount including shipping fees after confirming your order.

Handling Fees

• Shipping under ¥4,000: ¥600 handling fee
• Shipping ¥4,000 and above: ¥1,000 handling fee

* Handling fees include packaging and administrative costs.

Insurance

All international shipments are insured through Japan Post EMS.
Additional charges may apply depending on the total item value.
Please check the details in the email we send after your order.

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Customs and Duties

Depending on the country or region, customs duties or import taxes may apply.
These charges are the responsibility of the customer.
Please check with your local customs office for more information.

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Delivery Time & Notes

• We do not accept date/time requests for international deliveries.
• Delivery times may vary depending on the country, region, or customs processing.
• You will receive a tracking number via email once the shipment is dispatched.

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Contact Us

If you have any questions, please feel free to contact us at [shopify@crouka.com].

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For information on payment methods, please see here.
For returns and exchanges, please see here.